You can place an order online at any time by using our secure online order form.
To place your order with a Nonnie Waller's Customer Care representative, you can call us toll-free at 1-800-664-0919. We're here to take your calls Monday through Thursday from 10:30 a.m. to 3:30 p.m. EST and on Friday from 10:30 a.m. to 11:30 a.m. EST.
The easiest way to make a change to or cancel an order that has already been processed is to use our online form for making changes. A member of Nonnie's team will contact you to confirm the change. Requested changes and cancellations must be received at least two days before your gift is scheduled to be delivered.
Ohio sales tax applies when the customer and the recipient both reside in Ohio. The tax is calculated on the cost of the item plus delivery charges.
We accept the following methods of payment for online orders:
Money orders are accepted as payment on phone orders only.
At each step of the ordering process, our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
At Nonnie Waller's Traditional Southern we are committed to protecting your privacy. We do not share, trade, disclose, or sell your personally identifiable information.
Ordering information collected about you or the recipient of your gift is used to process orders or to contact you regarding the status of your order.
For the purpose of order fulfillment, this information is viewed by employees of Nonnie Waller's Traditional Southern who adhere to the strictest standards of confidentiality.
Some information will also be viewed by third parties (delivery service, credit card companies) who are involved in the processing of your order.
We like to keep in touch with you from time to time and may use your e-mail address to notify you of new hatbox designs or other offerings on our website.
If you do not wish to receive promotional materials or newsletters from us, the easiest way to opt-out is to click on the link provided at the bottom of the newsletter. Otherwise, you can drop us a note at firstname.lastname@example.org.
To ensure that our newsletters are delivered to your inbox, Nonnie Waller's would very much appreciate your adding our newsletter "From" or "Sender" address, email@example.com, to your safe list, address book or list of contacts.