Nonnie Waller's continues to receive the highest accolades for our superior customer care from the senders as well as the recipients of our gifts.

OUR GUARANTEE

Nonnie Waller's Traditional Southern’s products are all handmade and most are highly perishable. Our goal is to exceed your expectations. We guarantee our gift products to be of the highest quality, and we strive to maintain this quality throughout every delivery.

REFUNDS OR RETURNS

If the purchaser believes we have not met our goal, please contact us within five business days of the delivery date on the order with enough information to allow us to understand the situation. We will make every attempt to correct any deficiency on our part through replacement of the item in question or refund of an applicable portion of the total price.

Since we started doing business in 1992, our ongoing philosophy has been: If you are not satisfied with the condition of one of our selections, you can contact us and expect us to do the right and fair thing.

ADDITIONALLY. . .

Since weights, dimensions and other information about the items are accessible on the website, the purchaser assumes all responsibility for ensuring that the size, color and so on of selected items are appropriate for the event at hand. Therefore, Nonnie Waller's Traditional Southern will not offer replacements or refunds for reasons of size, weight, color or disputes over value. Flowers will vary based on the season and the availability of individual varieties.

Nonnie Waller's Traditional Southern is not responsible for “change of mind” situations such as “I really like the blue one better now that I see this one in person” or situations where personal taste differences occur such as “I don’t really care for the chocolate espresso.”

Nonnie Waller's Traditional Southern is not responsible for changes submitted less than three days prior to the desired delivery date of items shipped overnight and four days prior to the desired delivery date of items shipped second day air. If you have changes that are needed, and they are outside of this time frame, please call us and we will do our very best to accommodate you; we just cannot guarantee them. Make a Change to an Existing Order.

Nonnie Waller's Traditional Southern is not responsible for any damages or nondelivery of products if the intended recipient is not there to receive the package, or incomplete or inaccurate address information was provided at the time the order was placed. Shipping Information.

Once your package leaves our hands and is accepted by the carrier, Nonnie Waller's Traditional Southern is no longer held liable for damages caused by delivery delays due to weather, carrier malfunctions and the like.